Cruise Ship Piers

Where are you docking?

| Cozumel Island Piers (1,2,3) | Cancun (6) | Playa Del Carmen (4) | Calica (5) |

Cruise Ship Schedules: The cruise ship schedule is not always the same as the local time of the visiting city/island. Some cruise ships change their clocks to reflect the local time but otheres do not. If you are not sure, ask your cruise line. If your ship leaves in eastern time (Florida) and your ship does not adjust their clocks, that means you will arrive 1 hour earlier local time.

Cozumel Island and the Mayan Riviera and it's surroundings are safe, friendly and very easy to get around. Join thousands of cruise ship passengers who save money by booking outside the cruise ship. Tour vouchers with details and easy directions and local contact numbers are provided within 1/2 business day of booking your reservation. Very easy, very fast. We only use reputable tour operators.

Adventure Tours

Why Book a Tour with Us?

Cruise ship guarantee. If your cruise ship does not dock on the day of your tour, you will receive your full money back, guaranteed.

Reputation you can trust. TravelNotes has been booking tours, hotels and vacation rentals since 1998. Read the reviews from people who booked tour with TravelNotes.

Reliable. We have convenient toll free telephone and fax numbers available from US and Canada. You can be assured when you book a tour, that you are reserved for that tour and you will receive a voucher to confirm it with all the contact numbers and details of your reservation.

Secure. We offer secured online reservations, direct telephone or fax bookings. All information is kept confidential and you will be billed ONLY as you have agreed.

Tours are cheaper. You get direct rates. You get the same rate as if you were staying on the island and finding the tour yourself.

No cancellation fee if you cancel within the required time. If you need to, cancel within 48 hours and 72 hours (weekends & US & Canadian holidays) of tour start time and you will get your full refund. If your ship changes itinerary, the ship advises at the beginning of your cruise so just let us know and you will receive your full refund. Ships have phones, faxes & internet.

Better tours. TravelNotes works directly with the local tour operator and select the best tours.

Easy & convenient. You can make reservations by phone, fax or via online secured reservations. Just fill out the form and you will receive your tour voucher normally within 1/2 business day. Or you can call toll free 1-866-266-5639 Monday - Fridays, 9:00 am - 5:00 pm, EST. We just offer convenience and help you in reserving a tour in advance to help ensure reservations. All the starting locations are very easy to get to and all instructions and details are provided in the voucher. If additional information is required, no problem. Just give us a call or email us.

Tours group size is smaller, much smaller. For example; cruise ships: 60 people on a snorkel tour. Our 3 reef snorkel tours are a maximum of 8 people.

Cruise ship schedules are considered for each booking to ensure passengers get back to ship on time. We do thousands of bookings for cruise ship passengers. We have never had any passenger miss their cruise ship.

Full refund when your ship does not arrive on time provided you notify us from the ship prior to 24 hours (weekdays), 48 hours (weekends), 72 hours (US & Canadian holidays) of tour start time of your tour date. We have a toll free line, toll free fax and and all ships have email, phone and fax. Please see individual tour information for full cancellation policy. 

Frequently Asked Questions (FAQs)

1. Does the tour pick up at the cruise ship pier?

No. Due to regulations regarding pick ups, there are no picks ups allowed. However, the meeting/starting locations of each of the tours are very easy to get to. Some meeting locations are just a short walk away or you may have to take a short taxi ride. There are tons of taxis available at all times at all cruise piers. There is only one taxi company. This area is a safe place to travel. Normal precautions should be taken.

2. How will know where to go to?

All instructions, phone numbers and details will be in the vouchers that you will receive upon making a reservation.

3. How soon will I get my voucher?

The voucher will be emailed to you normally within 1/2 business day of making your reservation. Vouchers can also be faxed to you.

4. How do I know my reservation is confirmed.

Once you receive the voucher, you are confirmed. The tour operator is already expecting you and will have a copy of your voucher.

5. What if the cruise ship changes schedule?

Not a problem. You will get a full refund by contacting us on time (prior to 24 hours (weekdays), 48 hours (weekends), 72 hours (US & Canadian holidays) or we can switch dates provided space is still available. As soon as the itinerary changes, just email/phone/fax us from the cruise ship with your new schedule or just let us know you want to cancel. Cruise ships generally stay on schedule. We set up tours for 1000's of cruise passengers yearly.

6. What if the weather if bad?

Tours run rain or shine. If the weather is unsafe for the tour to run, the tour will be cancelled and you will receive a full refund. Only the tour operator may cancel the tour for a full refund to apply. The yucatan generally has very good weather throughout the year. There is only a four or five degree variance between winter and summer temperatures with winter highs in the mid 80's °F and summer highs around 90°F. August through October is the rainy season. During the rainy season, traveler's may experience very short spurts of rain but the rain dries up very quickly.

7. How can I feel safe I won't miss my ship's departure?

Thousands of cruise ship passengers every year book tours through us. We ensure we book tours that fit into YOUR cruise ship schedule. Your schedule is shown right in your voucher so that the tour guides are aware as well. Also, if you have an early departure, we put that information on the voucher as well so the guides are aware in advance. Also, if on that day, your schedule changes, you just have to let your tour guide know at the start of the tour.

8. The tour sounds the same as the one offered on the ship. Is it the same tour operator?

Currently, all but one tour is offered on only one of the cruise lines. Our tours are locally run tours. That means smaller group sizes, cheaper rates and definately more bang for your buck! After reading and comparing you will notice our prices are cheaper and offer more on the tours.

9. There is a similar tour offered on the ship and the same price. Why should I book through TravelNotes?

All the rates offered are directly tour operator prices. That means you get the exact same rate as if you tried to book the tour directly after spending your time and money calling them in Mexico. In addition, compare the tour and you will notice our tours offer more in the tour.

10. I don't speak any Spanish? Is that a problem?

Not a problem. All taxi drivers speak enough English to get you anywhere. All drivers know locations by names. For example, if you want to go downtown, just say "downtown" and you'll get there. There are information centers located at the piers and downtown. Learn spanish phrases.

11. Do I need to have Mexican pesos? Or can I use US dollars? Or Canadian dollars?

US dollar is accepted everywhere. USD traveller's checks accepted almost everywhere. Visa and MasterCard is widely accepted at all restaurants and many tour operators but the best prices are when paying cash or traveller's checks. Less places accept American Express (mostly shopping areas) and Diner's cards. Canadian dollar is not widely accepted. Better to convert to US dollars or pesos. Exchange booths at very competitive exchange rates available near pier locations and all over downtown. As well, there are banks open during the day and ATM machines at the banks for direct Interac.

12. What credit cards are accepted?

Visa and MasterCard is widely accepted. Some but fewer larger restaurants and shopping establishments accept American Express and Diners Cards.

13. What are the safety concerns?

Cozumel is a tourist island and is considered a very safe island. However, travelers should always take regular safety cautions. There is one regulated taxi company. Do not leave things unattended in public places and always lock your car doors.

Cozumel is safe, friendly and very easy to get around. Join thousands of cruise ship passengers who save money by booking outside the cruise ship. Tour vouchers with details and easy directions and local contact numbers are provided within 1/2 business day of booking your reservation. Very easy, very fast. We only use reputable tour operators.

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